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Multi-tenant helpdesk for modern support orgsTenant-isolated
Ticketit
A secure support workspace for every organization.
Run multiple customer support operations on one platform while keeping each organization's people, conversations, files, and service policies cleanly separated.
Workspace foundation
One platform. Separate customer operations.
Ticketit treats the organization as the boundary for daily work. Teams get a focused workspace, customers get the right portal, and administrators keep control without mixing tenant data.
Dedicated workspaces
Every organization has its own support operation and URL.
Tenant-isolated data
Tickets, contacts, files, and settings stay organization-scoped.
Role-aware access
Purpose-built views for admins, agents, and customers.
The agent workspace
Give every team a clear view of the work.
A shared queue, accountable ownership, and SLA context keep the operation moving without losing the customer conversation.
Team inbox
Built for multiple organizations
Keep each workspace focused and contained.
Organization membership is checked before tenant data is read. Workspace routes, integrations, attachments, and ticket operations all resolve the active organization before work begins.
Scoped tickets, contacts, knowledge, and files
Admin, agent, and customer responsibilities
Per-organization channel configuration
Organization directory
Independent support workspaces
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Northstar Labs
/w/northstar
Operational depth
Everything a support team needs after the workspace is created.
One operational inbox
Bring email, WhatsApp, and web requests into one prioritized queue.
Routing that fits the team
Use manual, round-robin, least-loaded, or skill-based assignment.
SLA control
Track response and resolution targets with pause-aware escalation.
Service intelligence
See queue health, workload, trends, and customer satisfaction in context.
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